Shipping, Payment & Return Information Champagne Victor & Charles

 

Shipping

 

At Victor & Charles, every order is handled with the same precision and care that defines our champagne.

 

Delivery Time

  • Europe: 2–4 business days

  • Delivery times may vary slightly during peak periods (e.g., holidays)

Shipping Costs

  • Europe: € 7.50

  • Free shipping on orders above € 250.00

Shipping Partners
We work with reliable premium carriers (Bpost, DPD, PostNL) to ensure your bottles arrive safely and in perfect condition.


Once your order has been dispatched, you will receive a track & trace link via email.

 

Payment Methods

You can complete your purchase safely and easily using:

  • Bank card

  • Bancontact / Payconiq

  • iDEAL (NL)

  • Visa / Mastercard

  • Apple Pay 

  • Paypal

 

All payments are processed through a secure SSL-encrypted connection and handled by Mollie, our trusted European payment provider.
Mollie ensures that every transaction is routed safely and complies with the highest security standards (PCI-DSS), so your payment details are always fully protected.

Returns & Exchanges

We take great care when selecting and shipping our champagnes.
If something is not quite right, we are happy to assist you.

 

Return Period
Returns are accepted within 14 days of delivery.

Return Conditions

  • Items must be unopened, undamaged, and in their original packaging

  • Please include your order confirmation or packing slip

  • Personalized items, special editions, or gift packaging cannot be returned unless damaged or incorrectly delivered

How to Return

  1. Email us at [info@victorandcharles.com] with your order number

  2. We will send you the return instructions and return address

  3. Send the package back carefully packed

Please note:
Return shipping costs are paid by the customer unless the item arrived damaged or incorrect.

Refunds
Once the returned goods have been received and inspected, refunds will be issued within 5–10 business days via the same payment method.

Need Assistance?

We are here to help.

📧 info@victorandcharles.com
📞 +32 (0)475 22 54 48

 

Victor & Charles
Because true champagne speaks for itself.